FAQs

Do you ship to my City?

Yes, We Ship all Over Pakistan with Cash on Delivery.

How long does it take for me to receive my order?

Once we receive your order, you will receive a confirmation call from one of our Customers support within 24 Hours (1-Working-Day), Usually your order will be shipped 1-2 business days after confirmation of your order (subject to payment clearance and stock availability) after that you will receive your order within in 2 to 4 working days. In case of any changes please contact our customer support and provide them with your new shipping address.

How do I change my shipping address?

Due to any changes please contact our customer support and provide them your new shipping address.

How do I track the status of my order?

You can track your order online at any time just https://www.saaltee.blogspot.com/track-your-order

What if I receive Faulty Product?

As we have a strict QC system for all products at our warehouse but still if you receive a defective product SAAL-TEE is responsible for the exchange of defective products and will bear the expense for the exchange. Just contact our Customer support and share the Details, Order Number with some evidence. once we both agree please send back the defective product to us and we will exchange and send it back to you. Note: the claim must be registered within 15 working days.

What is your Exchange Policy?

We want you to be happy with your purchase and we apologize if it is not. For whatever reason, if you are not satisfied, we will be very happy to provide an exchange for any product purchased from us if the conditions are as follows. Exchange is ONLY valid in case of defected / faulty product claimed must be registered within 15 working days. Exchange within 15 days of purchase, with original packing and item, should be in saleable condition, especially Tags on the product, and must be unused. In the case of Exchange, the customer is responsible to Send Back the Product with any courier Service or by themselves, Once SAAL-TEE will Receive the product at our warehouse, Our Team will check the product & Packing. If everything is fine we will proceed for exchange. Customer will pay reshipment courier Charges which is for MansrhraRs. 160 & Other Cities Rs. 250.

How to Contact Customer Support?

Our Contact Details are following: Telephone : +923499164411 Cell / WhatsApp : +923499164411  Email: saalteeofficial.com You are always welcome to visit us